It is our responsibility to keep your personal information secure
Your privacy at juya9 is our top priority. Read this policy to learn in detail how we collect, use, and protect your information.
Privacy Policy — Brief Overview
This Privacy Policy ("Policy") explains how your personal information is collected, processed, stored, and protected when you use juya9's website and services. juya9 ("we", "our") believes that every user's personal information should be properly protected while using digital services.
By registering on or continuing to use this platform, you are considered to have given your consent to the terms of this Policy. If you do not agree with any term, please refrain from using our services and contact us at [email protected] if needed.
Important: This Policy applies only to juya9's own website and services. juya9 is not responsible for third-party websites or services.
Section 1 — What Information Is Collected
1.1 Information You Provide Directly
When you create an account or log in to juya9, you voluntarily provide certain information. This may include:
- Full name and date of birth (for age verification — only those aged 21 or above are permitted)
- Email address and mobile number
- Password (stored in encrypted form — never in plain readable text)
- Documents required for identity verification (such as a national identity card)
- Information relevant to financial transactions — details related to bKash, Nagad, Rocket, or bank accounts
1.2 Automatically Collected Information
When you visit juya9's website, our system automatically collects certain technical information. This is used to improve service quality and ensure security:
- IP address and device identifier information
- Browser type and version, operating system
- Pages visited, click patterns, and session duration
- Login and logout time and date (BST, UTC+6)
- Information obtained from cookies and similar tracking technologies
1.3 Transaction-Related Information
A record of every deposit and withdrawal transaction you make is stored in our system. This includes deposit amounts, withdrawal requests, the payment method used (bKash, Nagad, Rocket, or bank transfer), and the date and time of each transaction. These records are essential for financial transparency and fraud prevention.
Section 2 — How Information Is Used
Service Operations
Your information is used to create and manage your account, process transactions, manage gaming activity, and verify your identity. Relevant information may be shared with the applicable payment processor to ensure fast and secure transactions via bKash, Nagad, and Rocket.
Security & Fraud Prevention
Information is analyzed to detect unauthorized access to your account, financial fraud, and suspicious activity. Through SSL encryption and advanced security measures, juya9 ensures your information is always protected.
Customer Support
When you seek assistance via 24/7 live chat or email ([email protected]), your account information is used to resolve your issue quickly. Our support team provides service in both Bengali and English.
Legal Compliance
Necessary information may be provided to comply with applicable laws and regulations and in response to valid legal requests from law enforcement authorities. Information is also used to implement responsible gaming policies.
Section 3 — Cookies & Tracking Technologies
juya9's website uses cookies and similar technologies. Cookies are small text files stored in your browser.
3.1 Functional Cookies
These cookies are essential for the basic functionality of the service. They are used to maintain login state, remember language preferences, and perform security checks. Disabling these cookies will prevent the website from functioning properly.
3.2 Analytics Cookies
Analytics cookies are used to improve service quality. They help understand which pages are visited most, where users encounter difficulties, and overall visit patterns. This information is analyzed in aggregate — not for the purpose of identifying any individual.
3.3 Cookie Controls
You can control or decline cookies from your browser settings. However, disabling functional cookies may cause issues with account login and session management. For more information about cookie management, contact us at [email protected].
Section 4 — Sharing Information with Third Parties
juya9 never sells your personal information or transfers it to third parties for commercial purposes. Information may be shared only in the following limited circumstances:
4.1 Payment Service Providers
Your relevant information is shared with bKash, Nagad, Rocket, and associated banks to process financial transactions. These organizations operate under their own privacy policies and use your information solely for transaction processing.
4.2 Technical Service Providers
juya9 works with trusted third parties for server hosting, data storage, and cybersecurity. These providers deliver services under strict confidentiality agreements and may not use information without juya9's direction.
4.3 Legal Obligations
Necessary information may be provided to comply with court orders, valid requests from law enforcement authorities, or applicable law. In such cases, only the minimum required information is provided and you will be notified where possible.
4.4 Business Transfers
In the event of a business merger or acquisition, user data may be transferred to the new entity. However, users will be notified before any such change and the same privacy protections will continue to apply.
Section 5 — Data Security Measures
juya9 maintains multiple layers of protection in line with industry standards to ensure the security of your information.
SSL/TLS Encryption
All data exchanged between your browser and our servers is protected by SSL encryption. This prevents third parties from intercepting or reading your information.
Encrypted Storage
Passwords and sensitive information are stored in encrypted form. No juya9 employee can view your password directly.
Suspicious Activity Monitoring
Unusual login attempts or transaction activity are detected automatically and prompt action is taken to prevent potential fraud.
User Responsibility: Your role in keeping your account secure is also important. Use a strong password, do not share your login details with others, and if you notice anything suspicious, report it immediately to [email protected].
Section 6 — Data Retention Period
6.1 Active Accounts
Your information will be retained for as long as your account remains active. This is necessary to maintain service continuity, preserve transaction history, and maintain a responsible gaming profile.
6.2 After Account Closure
Even after an account is closed or suspended, certain information may be retained for a specified period for the following reasons:
- Financial transaction records — to meet legal obligations
- Identity verification documents — for fraud prevention and legal requests
- Account activity logs — for dispute resolution
After the above requirements have been met, information is securely deleted or anonymized.
Section 7 — Your Rights & Options
Every user registered with juya9 holds the following rights regarding their own personal information:
Right to Access
You may request to know what information we hold about you. Send this request by email to [email protected].
Right to Correction
If any of your information is inaccurate, you may request that it be corrected. Having accurate information is also important for your account's security.
Right to Deletion
You may request that information not subject to legal obligations be deleted. This generally applies after account closure.
Opt Out of Marketing Communications
You may request at any time to stop receiving promotional communications. However, transactional and service-related essential messages will continue to be sent.
To exercise any of the above rights, send a request from your registered email address to [email protected]. After verifying your identity, our team will process your request as quickly as possible.
Section 8 — Age Verification & Child Protection
juya9 is intended exclusively for individuals aged 21 or above. We never knowingly collect or store information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor has provided information, that account will be suspended immediately and all associated data will be deleted. If you are aware of any minor's involvement, please notify us at [email protected].
Section 9 — Changes & Updates to This Policy
juya9 may update this Privacy Policy from time to time. This Policy may be revised based on service improvements, legal changes, or user feedback.
For significant changes, you will be notified by email to your registered address or via a notice on the site. Continued use of the platform after changes have been made will indicate that you have agreed to the updated policy.
Each update will display a "Last Updated" date at the top of the page. We recommend reviewing this page regularly.
Section 10 — Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are ready to assist in both Bengali and English, 24/7.
[email protected]
24/7 Direct Chat Service
Please note: When sending a privacy-related request, use your registered email address so we can quickly verify your identity and assist you.